Your trust matters. This policy explains what information we collect when you visit our website, buy or use our courses, download our books or workbooks, contact us, or join our mailing list—and what we do with it.
1. Who we are
[LEGAL NAME OR REGISTERED BUSINESS NAME], trading as Seven Shores to Freedom, is the controller responsible for the personal information described in this policy.
Email: support@sevenshorestofreedom.com
Address: [BUSINESS OR SERVICE ADDRESS]
2. Information we collect
Depending on how you use our services, we may collect:
- your name, email address and contact details;
- account and login information;
- order details, payment status and transaction records;
- course activity, module completion, quiz results and certificate records;
- messages, support requests, survey answers and content you choose to send us;
- marketing preferences and communications history; and
- technical information such as device, browser, logs, cookies and approximate location.
Payment-card details are handled by Stripe or another approved payment processor and are not normally stored by us. Please avoid putting sensitive personal information into workbooks, discussions or support messages unless it is necessary.
3. How and why we use your information
To provide what you buy
We use your information to create and manage your account, process orders, give you access to courses and downloads, track progress, deliver service messages and issue certificates. We do this because it is necessary to perform our contract with you.
To run and protect the service
We use information to answer questions, maintain security, prevent misuse, troubleshoot problems and improve how the service operates. We rely on our legitimate interests where those interests are not overridden by your rights.
To meet legal obligations
We keep appropriate payment, tax and business records and respond to lawful requests when the law requires us to do so.
To send marketing
We send optional marketing only when we have an appropriate legal basis. You can unsubscribe at any time by using the link in an email or contacting us.
4. Course progress and quizzes
Our learning platform may record which modules you open or complete, your quiz answers or scores, and whether you qualify for a certificate. We use this information to deliver the course, show your progress and support your learning. We do not use it to make solely automated decisions that have legal or similarly significant effects on you.
5. Who we share information with
We use trusted service providers where they are needed to operate the business. These may include:
- our course and membership platform, for account access and learning delivery;
- Stripe, for payment processing;
- [EMAIL PROVIDER], for service and marketing emails;
- [WEBSITE HOST], for website hosting; and
- [ANALYTICS AND OTHER PROVIDERS], where enabled.
Providers may use personal information only to deliver the agreed services and subject to appropriate safeguards. We may also disclose information when required by law, to protect legal rights, or as part of a genuine sale or transfer of the business.
6. International transfers
Some providers may process information outside the UK. Where this happens, we use an appropriate transfer mechanism, such as UK adequacy regulations or approved contractual safeguards. [CONFIRM PROVIDER LOCATIONS AND SAFEGUARDS BEFORE PUBLICATION]
7. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purposes described here, including legal, tax, accounting, security and dispute requirements. Before publication, the following retention periods or criteria must be confirmed:
- account and course records: [PERIOD OR CRITERIA];
- transaction and tax records: [CONFIRM WITH ACCOUNTANT];
- support messages: [PERIOD];
- marketing records: until you opt out, with a minimal suppression record retained where necessary; and
- technical logs: [PERIOD].
8. Cookies
Our website and learning platform may use essential cookies for login, security, checkout and preferences. We will ask for consent before using non-essential analytics or marketing cookies where consent is required. A cookie notice will explain the cookies in use once the website and integrations are finalised.
9. Your rights
Depending on the circumstances, UK data-protection law may give you the right to access, correct, erase, restrict or object to the use of your information, and to receive certain information in a portable format. If we rely on consent, you can withdraw it at any time without affecting processing that was lawful before withdrawal.
To exercise a right, contact support@sevenshorestofreedom.com. We may need to verify your identity. You can also complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.
10. Security
We use reasonable organisational and technical measures to protect personal information. No online system is completely secure, so please use a strong, unique password and keep your account details private.
11. Children
Our services are intended for adults and are not directed to anyone under 18 unless we expressly say otherwise and provide suitable parental-consent and child-specific privacy information. Please contact us if you believe a child has provided information improperly.
12. Changes to this policy
We may update this policy when our services, providers or legal obligations change. We will publish the current version here with its update date and bring material changes to users’ attention where appropriate.